Trane in Vietnam market
After the US trade embargo is lifted, the company decided to return the market by applying for setting up its resident representative office in HoChiMinh city in January 11, 1995 and opened its first office few months later, then in 1998, the company opened its second office in Hanoi. Trane Vietnam has been successfully promoting trade activities, seeking Vietnam-based partners, forming and developing a strong nation-wide distribution network including wholesalers, construction companies, engineering contractors and consulting engineers.
At this moment, Trane Vietnam is creating, promoting long-term customer relation and customer-oriented services, trying to further develop the existing distribution network on the basis of bilateral co-operation and benefit. Trane Vietnam has drawn up policies and specific programs for developing dealers and for supplying, consulting and assisting in technical field, business, advertising, marketing as well as financial support, technical transfer, staff training and after sales services.
TRANE Vietnam ‘s After Sales Services
To better serve its growing clients across the country, Trane Vietnam has expanded its activities by applying for setting up its service company named Trane Vietnam Services Company Ltd - by early 2001. Trane Vietnam Services Company is staffed by a team of well-trained service engineers and technicians. Trane Vietnam Services Company is responsible for all aspects of start-up and commissioning, warranty support, spare parts, service and maintenance for Trane air conditioning equipment sold throughout the country.
The service customer base includes many of the largest and most prestigious companies in Vietnam, ranging from commercial, industrial and residential properties. Trane Vietnam Services Company specializes in Planned Preventive Maintenance on equipment ranging from the largest central systems, to the smallest mini-split systems.
In addition, Trane Vietnam Services Company offers specialized service covering the broad range of building mechanical and electrical services, equipment replacement, energy audits, and complete operation and maintenance contracts
People and technology are our most valuable assets. Trane Vietnam Services Company supports these assets through on-the-job training for service technicians, the latest computerized monitoring and controls systems and the most advanced test instruments
Trane Vietnam Services Company is committed to “Service Excellence”, developing and improving services for its customers.
Quality - Service – Renovation are the forces that shaped Trane and that the company has persistently pursued in the aim of gaining a high reputation among its customers and clients worldwide. Trane well-trained and devoted engineers, technicians and associates, together with its second-to-none equipment quality and competitive prices have provided the best services to its clients. This philosophy provides features and benefits to meet all customers’ needs that are designed to make TRANE worldwide, in Vietnam or in any countries…Simply The Best Value !